- Are there any added charges for using a Credit Card?
No, there are no surcharges or additional fees when paying via Credit Card. You can find out more on the PayPal website.
- Why was my order partially refunded?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that sometimes, unfortunately, we may not be able to fulfil them all. If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfil the entirety or part of your order due to some items being out of stock, which you may have the option to ask for a similar item that is in stock. When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account. Once again, we sincerely apologise for the inconvenience, this is in the worst-case scenario.
- Can I place an order over the phone?
Our Sales Team will be more than happy to give you any product advice you may ask for, but we cannot process orders, cancellations or payments via phone. Orders have to be made via our website.
- If your matter is urgent e.g. for a special occasion, or you want to enquire about a bulk order, please call our sales line on +44 07947560399 between 9am - 4pm on weekdays and a member of our team will be happy to assist you if you wish to speak with us. You will need to be ready include your order number if applicable, the current shipping address postcode and the full shipping address that you wish to have your parcel shipped to, in your message - so that we can service your request as quickly as possible. Please note that calls may be recorded for training purposes.
- If you are unsure about our delivery options, or have any concerns, please contact us by live chat before placing your order or email us at contact@shopaccentuate.com
- Can I make changes to my order?
Unfortunately, due to our adopted systems, we are unable to add to an order. Once check out is complete and your order has been confirmed we are unable to make any amendments also. We can try to do it again manually if we have the capacity to do so. If you have any concerns please contact us via the Contact Us page on our website or our Live Chat.
- Can I cancel my order? Can I change the shipping address on my order?
If you would like to do any of these for your order, please contact either our Live Chat or Customer Service Support Team within 10 minutes of placing your order. Our Live Chat widget can be found hovering on the bottom right/left hand side of your screen. Our team is also reachable via contact@shopaccentuate.com. We cannot guarantee cancellations to your order, however if you have just placed your order you can try any of these at www.ShopAccentuate.co.uk and we will assist as best we can.
Please refer to the information regarding cancelling an order if you wish to cancel an order and then place a new one.
For any order cancellation requests whilst we are out of business hours, we will aim to process these by the following working day. You will receive confirmation once your order has been cancelled - check your junk mail/promotions folder if it doesn’t appear, they sometimes may land in there!
- I haven't received my order confirmation email.
If you do not receive your order confirmation email after 30 minutes, please contact our Customer Service Team at contact@shopaccentuate.com
- I can't find the product I want online.
There is a possibility that it may be out of stock. Contact us and we will let you know the restock date, or you can sign up for our back-in-stock notifications! Alternatively, If you have a photo of the item you are enquiring about please attach it so we can assist you as best we can!
- What is the best way to contact Accentuate?
We want to hear from you! Our team works to be available as often as possible. If you would like an Accentuate representative to contact you, send us an email at our Contact Us page today, rather than through social media.
How can I apply to be a style blogger, ambassador, model, or work with Accentuate?
- If you are interested in working with Accentuate, you can search for job opportunities at our Join Our Team page here.
My order has failed but the funds have still been taken
- If an order fails for reasons such as the billing address postcode failing validation, meaning the billing address entered is incorrect as to where the card is registered to, no funds will be taken, however, this means the funds may currently be pending, which means they are reserved ready for the transaction. However, the funds should return to your account within 1-2 working days.
- How do I unsubscribe from Accentuate?
Easy! There is a button to unsubscribe at the bottom of all emails sent by Accentuate. Click this button and follow the instructions! You are free to cancel your subscription at any time, and can do so through your account with this method, or by contacting our customer service team on contact@shopaccentuate.com.
