• Are there any added charges for using a Credit Card?

No, there are no surcharges or additional fees when paying via Credit Card. You can find out more on the PayPal website.

• Why was my order partially refunded?

While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that sometimes, unfortunately, we may not be able to fulfil them all. If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfil the entirety or part of your order due to some items being out of stock, which you may have the option to ask for a similar item that is in stock. When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account. Once again, we sincerely apologise for the inconvenience, this is in the worst-case scenario.

• Can I place an order over the phone?

Our Sales Team will be more than happy to give you any product advice you may ask for, but we cannot process orders, cancellations or payments via phone. Orders have to be made via our website.

• If your matter is urgent e.g. for a special occasion, or you want to enquire about a bulk order, please call our sales line on +44 07947560399 between 9am - 4pm on weekdays and a member of our team will be happy to assist you if you wish to speak with us. You will need to be ready include your order number if applicable, the current shipping address postcode and the full shipping address that you wish to have your parcel shipped to, in your message - so that we can service your request as quickly as possible. Please note that calls may be recorded for training purposes.
• If you are unsure about our delivery options, or have any concerns, please contact us by live chat before placing your order or email us at contact@shopaccentuate.com
• Can I make changes to my order?

Unfortunately, due to our adopted systems, we are unable to add to an order. Once check out is complete and your order has been confirmed we are unable to make any amendments also. We can try to do it again manually if we have the capacity to do so. If you have any concerns please contact us via the Contact Us page on our website or our Live Chat.

• Can I cancel my order? Can I change the shipping address on my order?

If you would like to do any of these for your order, please contact either our Live Chat or Customer Service Support Team within 10 minutes of placing your order. Our Live Chat widget can be found hovering on the bottom right/left hand side of your screen. Our team is also reachable via contact@shopaccentuate.com. We cannot guarantee cancellations to your order, however if you have just placed your order you can try any of these at www.ShopAccentuate.co.uk and we will assist as best we can.

Please refer to the information regarding cancelling an order if you wish to cancel an order and then place a new one.

For any order cancellation requests whilst we are out of business hours, we will aim to process these by the following working day. You will receive confirmation once your order has been cancelled - check your junk mail/promotions folder if it doesn’t appear, they sometimes may land in there!

• I haven't received my order confirmation email.

If you do not receive your order confirmation email after 30 minutes, please contact our Customer Service Team at contact@shopaccentuate.com

• I can't find the product I want online.

There is a possibility that it may be out of stock. Contact us and we will let you know the restock date, or you can sign up for our back-in-stock notifications! Alternatively, If you have a photo of the item you are enquiring about please attach it so we can assist you as best we can!

• What is the best way to contact Accentuate?

We want to hear from you! Our team works to be available as often as possible. If you would like an Accentuate representative to contact you, send us an email at our Contact Us page today, rather than through social media.

How can I apply to be a style blogger, ambassador, model, or work with Accentuate?

• If you are interested in working with Accentuate, you can search for job opportunities at our Join Our Team page here.

My order has failed but the funds have still been taken

• If an order fails for reasons such as the billing address postcode failing validation, meaning the billing address entered is incorrect as to where the card is registered to, no funds will be taken, however, this means the funds may currently be pending, which means they are reserved ready for the transaction. However, the funds should return to your account within 1-2 working days.
• How do I unsubscribe from Accentuate?

Easy! There is a button to unsubscribe at the bottom of all emails sent by Accentuate. Click this button and follow the instructions! You are free to cancel your subscription at any time, and can do so through your account with this method, or by contacting our customer service team on contact@shopaccentuate.com.

• Can I return an E- gift card?
• Due to the nature of it being a digital product offer which cannot be returned, we do not offer refunds or exchanges on gift cards. The gift card must be redeemed online.
• Can I return an item purchased with a gift card?
• We do not offer refunds on items purchased via gift card. If you have changed your mind, you can exchange it for something with the same price and may need to organise a delivery with us on your part if you ordered it late for an occasion such as a Birthday or Christmas.
• I've ordered a gift card online but I haven't received it?
• Please check your junk and spam inboxes first. If you are still having trouble finding it, let us know by sending an email to contact@shopaccentuate.com and we will provide you with further info.
• How does the e-Gift Card work?
• Simply purchase an e-Gift Card online here, enter the relevant details, and this e-Gift Card will be sent via email to the recipient. Inside the email will contain instructions on how to redeem, alongside a gift card number and PIN.
• Can I purchase an e-Gift Card for someone else if I live internationally?
• You may purchase an e-Gift Card from anywhere in the world, provided the recipient has a UK or EU residential address. Please note we cannot refund items purchased with a gift card(s).

• Can I exchange items online?
• Items purchased online can be refunded through our online process ONLY. Visit our Returns & Exchanges page to begin your return! If you wish to exchange an item you purchased online you will need to do so at your closest Accentuate store when they open, in line with our Returns Policy.
• Can I return an item that has been exchanged?
• You will have to contact us for this depending on the item.
• Can I return my online order to an Accentuate store?
• We currently do not have any physical stores as of yet, so all returns must be made through the online process. When returning, state if it is a Change of Mind or Faulty Product Return.
• Can I return my earrings, other pierced jewellery or hair accessories?
• At Accentuate we have a strict no-returns or exchanges policy on any pierced jewellery (including earrings) and hair accessories, unless the item exhibits a genuine fault. This policy is in the interest of hygiene and safety and gives you peace of mind when purchasing Accentuate jewellery.
• My item(s) is wrong, faulty, damaged or missing.
• Ensure you check your items against your order confirmation. If your item applies to any of these, contact our Support Team at contact@shopaccentuate.com. Please request for a claim follow-up and we will send a form/ask for further details.
• How long does delivery take?
• Accentuate offers standard shipping to the UK and Europe. We use Royal Mail 1st class service. Please see approximate delivery times on our Shipping & Delivery Page.
• My online order hasn't arrived yet.
• We use Royal Mail for the delivery of online purchases. If you have any queries in regard to the whereabouts of your parcel, you can track your item through Royal Mail using your tracking number, or on our tracking page.
• Do you require a home address for delivery?
• Royal Mail delivers to legitimate home, work, business, and P.O box addresses. If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. a company name, street of entrance, level number, etc if applicable. if you are no longer residing at your current address please ensure you enter the right one at checkout as there may be difficulty trying to change it later on if you do not contact us.
• How do I know if my order has been dispatched?
• We use Royal Mail to deliver all online orders. Once your parcel has been collected and scanned by Royal Mail you will receive an email notification. Regular delivery updates will follow after that.
• Issues Receiving Your Order
• If you experience any issues with your order, for example, a missing item, please notify us by emailing us to make use of these. Otherwise, we may not be able to fully investigate the issue. Email us at contact@shopaccentuate.com :)
• Contacting Accentuate
• You can reach us via email at contact@shopaccentuate.com. We aim to respond to all emails within two working days.
• I have received customs charges
• If you are placing an order with us to a delivery address outside of the UK, you may be subject to VAT and customs duties. We have a section on our website which provides more information about customs charges and delivery information.
• ​This will vary depending on the items ordered, where you’re located, and the value of your order. ​Please see the following link in regards to how VAT and customs are calculated -
• https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
• You will be contacted by the courier company explaining how to pay any VAT, duty, or fees for dealing with customs. ​These details may be subject to change due to Brexit, and therefore if you have specific questions relating to your delivery destination, please follow the link to speak to the HMRC advisor.
• ​https://www.gov.uk/government/organisations/hm-revenue-customs/contact/customs-international-trade-and-excise-enquiries
• Accentuate is not responsible for any customs or import costs. If you require any assistance settling your duties and taxes, please do not hesitate to contact us.
• **Restrictions and exclusions may apply.