Delivery

Delivery

Information Policy:

UK Postage:

  • Same-day dispatch on orders placed by 3:00 p.m. (Mon - Fri),
  • We post & ship all our items by Royal Mail (courier).
  • 1st Class Standard and 1st Class Signed For Delivery is 2-3 working days delivery on average. These delivery times are an estimate provided by Royal Mail and do not include our handling time. Please read our FAQ's (bottom of the linked page, use ctrl+f on your keyboard to find a specific word in the accordion!) for more info.
  • If you believe your item has been lost in the post or has been delayed, please contact us. Please also be aware that due to Postal Strikes and the pandemic, delivery times may be prolonged for a while.
  • Orders shipped to Northern Ireland and Belfast include the charge of £15 for postage at checkout. Everywhere else for Mainland UK Delivery is free. Sometimes, we are not able to guarantee/forecast a next day service for these locations, however 93% of orders will arrive within the first/next working day as we do have 24 hours delivery for those who buy four or more quantities of a product.
  • Consequential Losses
  • Whilst our courier (Royal Mail) has a very high success rate for the correct delivery of parcels, by the very nature of the business from time to time parcels may become lost/delayed/misrouted. Accentuate is not responsible for any consequential losses that result from missing parcels, including but not limited to lost clients and services.
  • We strongly recommend that you allow enough time when placing your order for any issues of this nature to be resolved effectively before your fitting/occasion takes place, e.g. ordering 2 days in advance rather than the day before a fitting/occasion/customisation service you may have booked depending on the product, is due to take place.

Please Note:

  • You must buy 4 or more quantities of an item/separate items to qualify for the 1’st Class Delivery Service - Same Day Dispatch - fast & free. 24 Hours Delivery (BY ROYAL MAIL)
  • We aim to dispatch all items within 1-2 working days unless otherwise stated on the item page. Please contact us if you require an item for a certain date and we will be able to let you know if this will be possible.
  • Those who buy only 1 piece will be posted normal postage on the same day dispatched - fast & free. 3 - 5 days Delivery (BY ROYAL MAIL)
  • If you would prefer an express shipping option, you can select this at the checkout.
  • People who order twice at different times during the day or the following consecutive day will have their items posted to them in the same package, unless it is a large order. NO Shipment on weekends and holidays.
  • When your order is sent out to Royal Mail, you will be notified and receive a tracking number.
  • If you believe your item has been lost in the post or has been delayed, please contact us.
  • Same Day Dispatch EXCEPT: Weekends, Bank Holidays, General Holidays or Severe Weather Conditions (Like: Snow, Hail, Thick/Cloudy Fog, Heavy Rain, Earthquakes Etc)

INTERNATIONAL BUYERS Delivery & Postage:

  • Items will be sent out the same day after the payment in working days (Monday-Friday) for/to international shipping.
  • We ship worldwide/globally. As international & EU shipping is affected by many unsteady factors: customs, flights, countries & locations, border & transit issues, weather, war, trade policy, etc, some shipments do get delayed sometimes. Import duties, VAT, taxes, and charges are not included in the item price or shipping charges. These charges are the customer’s responsibility. Please check your specific destination/country's customs office to determine whether these additional costs will be prior to buying so you can bear this in mind. If you have not received your shipment within 20 days of payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
  • Depending on where you live outside of the UK, it could take from 10-28 days for your parcel to arrive. Besides, we've got another much faster shipping method which usually only takes 4-8 working days for arrival. But this extra shipping fee must be paid for by buyers themselves. If a faster shipping way is needed, please email us as soon as you've ordered the items.
  • International Tracking: All orders will be sent via a trackable service, however, please be aware that depending on the courier used to process your parcel, tracking information may be limited once the parcel has arrived in its designated country. We will do our best where possible to help gain tracking information in the event that it is not openly available, however you may need to liaise with the courier directly in some circumstances.
  • Import Duties and Taxes:
  • Please note, any import duties and taxes will be the responsibility of the customer, as regulations vary in regards to the charges which apply from country to country. All parcels will be sent with an invoice stating the full amount of the order, and customs documentation will be attached where applicable.
  • Please ensure you are happy with any potential tax or duty charges before proceeding

Handling/Processing Time:

  • Cut Off Time
  • In order to service our customers as effectively as possible, we have one of the latest cut off times in the industry, with all orders placed before 3pm aimed to be dispatched the same day (week days only).
  • For any orders placed over the weekend, our opening times are Monday to Friday 9am - 5pm, therefore if your order was placed at the weekend it would mean that it is not processed until the following working day.
  • Handling and Delivery times are not the same thing. Handling is the processing time BEFORE the item is dispatched. Delivery is the time taken to arrive with you AFTER the item has been dispatched. Please submit your payment securely asap, then dispatch will happen swiftly. The delivery target is 2 to 3 working days after dispatching.
  • Delivery Information
  • At accentuate we have a number of delivery options available to ensure that we can get your parcel to your door at a time that suits you, and a price you are happy with - currently, we offer FREE shipping for all UK/GB orders for no minimum order quantity value, take advantage of this while it lasts!
  • Before placing your order, please ensure you have thoroughly read and understood our delivery options, delivery times and cut off points. Accentuate cannot be held responsible for failure to understand these options, and any perceived “late” deliveries as a result of that. Delivery is handled by our courier only, we have no control of that end. Delays may also be caused if you decide to make further amends to your order, or external circumstances such as weather.
  • The term “working day” refers to Monday-Friday, and does not include Saturday, Sundays or Bank Holidays. We operate 24hours / 9-5 excluding weekends.
  • Delays Due To Weather: Accentuate cannot be held responsible for any delay caused by conditions outside of our control such as adverse weather conditions or postal strikes. Customers are welcome to return items for a full refund should the item arrive in good condition, late under these conditions.

We will NOT post to an unconfirmed address:

  • The only address we will ever post to is the one you have registered with us and PayPal and which comes up on our invoice for you after you have clicked buy it now. This is to ensure we are covered by PayPal’s seller protection policy. If your item was sent to the wrong address, we ask you to contact Royal Mail directly to resolve this. NO EXCEPTIONS, unless you have contacted us in advance if there are any complications with getting the items where they are needed to be.

Click & Collect:

  • At this moment in time, we currently do not offer collection and drop-offs directly to/from Accentuate. In the future, this will be considered if we decide to open a physical store. We also do not offer unlimited delivery for certain periods of time as current.